Welcome to the Nauras website, www.naurasonline.com (the “Site”) owned and operated by the Nauras Group and its affiliates. Except as otherwise noted herein, these terms and conditions (the “Terms”) govern your use of the Site.


Please read these Terms carefully, because your use of the Site constitutes your agreement to follow and be bound by these Terms. You are invited to refrain from any further use of the Site if you do not agree with the contents of the Terms.


Nauras reserves the right to change the Terms at its discretion from time to time. When we make changes, we will post them here. For this reason, we encourage you to review these Terms, as your continued use of the Site after changes are posted means you agree to be legally bound by these Terms as updated and/or amended.

The Website may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.


These Terms constitute the entire agreement between you and Nauras (the “Agreement”) and govern your use of the Site, and they supersede any prior agreements between you and Nauras. You also may be subject to additional terms and conditions that are applicable to certain parts of the Site.


The section titles in these Terms are for convenience only and have no legal or contractual effect.


Site content

Nauras offers this Site without any guarantee regarding its continuity and its contents. In particular, Nauras does not provide any expressed or implicit guarantee with regards to the ownership of the information contained on the Site, the absence of potentially dangerous programs or the suitability of the contents for specific purposes or commercial uses.

The material contained in this Site may contain inaccurate information and typing errors. Under no circumstance does Nauras guarantee that the information contained in this Site is accurate, complete and up-to-date, that the Site is free from faults or that any faults are corrected. Nauras declines all liability concerning losses or damage caused by or associated with the reliance made by the Site's users on information contained in the Site.


As such, the user is responsible for assessing independently the accuracy of the information published on this Site.


Nauras reserves the right to change the Site and its contents at any time without an obligation to notify such change in advance or at a later date.


Intellectual property rights

All content available on the Site, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof are the property of Nauras, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws.


The trade marks, logos, and service marks displayed on the Site are the registered and unregistered marks of Nauras, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws.


Therefore, you may view, print and copy the contents of this Site solely for personal purposes of a non-commercial nature. Using, changing, printing, displaying, reproducing, distributing or publishing the information contained in this Site is not permitted without the written consent of Nauras, subject to the provisions established herein.


You also agree not to adapt, alter or create a derivative work from any Nauras content except for your own personal, non-commercial use. Any other use of Nauras content requires the prior written permission from the Nauras Group.


This Site may contain material protected by third party intellectual property rights. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us. The permitted uses in such cases are to be verified with the holders or licensees of the respective rights, as identified in the Site from time to time.


You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Site. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Site.


Use of the site

Users of the Site are only authorized to consult the documents indicated in the Site's menus.


The Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site, purchasing products, providing information to the Site, and downloading product information for your personal review.


You are responsible for your own communications, including the transmission, posting and uploading of information and are responsible for the consequences of such information and are responsible for the consequences of such communications to the Site.


Nauras specifically prohibits any use of the Site, and requires all users to agree not to use the Site, for any of the following purposes:


  • To post any information which is incomplete, false, inaccurate or not your own;
  • To engage in any conduct that would constitute a criminal offense as listed in UAE Federal Law No. 3 of 1987, also known as the UAE Penal Code as amended;
  • To engage in any conduct that would give rise to civil liability or otherwise violate any UAE or international law;
  • To engage in any conduct that fails to comply with accepted Internet protocol;
  • To communicate, transmit or post any material that is copyrighted or otherwise owned by a third party, unless you are the copyright owner or have the permission of the owner to post it;
  • To communicate, transmit or post any material that infringes on any other intellectual property privacy or publicity right of another;
  • Attempt to interfere in any way with the Site's or Nauras' networks or network security, or attempt to use the Site's service to gain unauthorized access to any other computer system; or
  • To communicate, transmit or post material that is in violation of applicable laws or regulations.

Every unauthorized attempt to overcome or bypass the Site's protections, to use the operating systems which operate or are connected with the Site for uses other than the uses for which they are intended or to prevent their use by authorized users is prohibited; the prohibition also applies to accessing, obtaining, destroying, changing, damaging the information contained in the Site or interfering with such systems. All similar behavior/action will be brought to the attention of the competent authorities without delay and prosecuted in all the competent civil and criminal courts, in accordance with the applicable laws and international conventions.


By accessing the Site you undertake to stand surety for, hold harmless and defend Nauras, its subsidiaries and associated companies, its employees, directors and shareholders against any claim made by third parties, damage, loss, cost, expense resulting from your use of the Site or in relation to the Site concerned.


Representations and warranties: limitations of liability

Nauras makes no representations or warranties of any kind whatsoever, expressed or implied, in connection with these Terms or this website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.


When accessing the Site you acknowledge that all use of the Site is under your exclusive responsibility; in particular, you agree that, to the fullest extent permitted by applicable law that Nauras will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any:


  • Interruption of business;
  • Access delays or access interruptions to the Site;
  • Data non-delivery, miss-delivery, corruption, destruction or other modification;
  • Loss or damages of any sort incurred as a result of dealings with or the presence of off- website links on the Site;
  • Computer viruses, system failure or malfunction which may occur in connection with your use of the website, including during hyperlink to or from third party websites;
  • Any inaccuracies, omissions or misleading, false or deceptive statement in the content; or
  • Events beyond Nauras’ reasonable control.

The above exclusion is maintained regardless of whether Nauras was aware or not of the possibility that such damage could occur in relation to the use of this Site.

Further, to the fullest extent permitted by law, Nauras will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Site regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if Nauras has been advised of the possibility of such damages. 

Moreover, there is no guarantee that the server that makes the information on the Site available is free of viruses or bugs.

We recognize that the contents of the foregoing exclusions may not be applicable, in full or in part when the possibility of excluding implicit guarantees is not acknowledged by a specific legal system, in such countries, Nauras’ liability is limited to the ‘maximum extent permitted by applicable law.

User submissions


All contributions or material transmitted to Nauras via the Site, including but not limited to questions, comments or suggestions related to the Site's contents shall be deemed to be non-confidential (the “Contributions”). In particular, under no circumstance shall Nauras be under any obligation in relation to such Contributions and may freely copy, utilize, use, disclose to third parties, display, change, create works of a derivative nature and/or publish the Contributions without any limitation or amount being due and payable.

In addition to the foregoing, Nauras reserves the right to use ideas, concepts, know-how or techniques contained in the Contributions for whatever purpose without an obligation to pay any compensation and/or amount, including, by way of example, the production and/or marketing of products which incorporate such Contributions.

If you do not want to grant to Nauras the rights set out above, please do not submit your contribution to Nauras.

Further to the above paragraph, by submitting your contribution to Nauras, you warrant that the following applies to your contribution:

  • It is your own original work and that you have the right to make it available to Nauras for all the purposes specified above;
  • It is not defamatory; and
  • It does not infringe any law.

In light of the above, by submitting your contribution to Nauras, you agree to do the following:

  • Indemnify Nauras against all legal fees, damages and other expenses that may be incurred by Nauras as a result of your breach of the above warranty; and
  • Waive any moral rights in your contribution for the purposes of its submission to and publication on Nauras and the purposes specified above.


This Site may contain links to other websites. Nauras declines all liability in relation to the contents and the materials accessible at the foregoing sites or however obtainable via such sites.

All links to other sites, as well as every other reference to information originating from third-party sources shall not be deemed to represent an express or implicit endorsement by Nauras.

Questions and/or comments concerning the sites associated with links contained on the Site are to be directed exclusively to the administrators of the sites concerned.

Moreover, this Site may contain information originating from third-party sources, as duly indicated from time to time, to which you shall refer exclusively for every query concerning their accuracy, truthfulness and completeness.

Nauras products

The Nauras products illustrated in this Site represent the Nauras collection. Therefore, this Site does not necessarily contain all of Nauras products, nor are all the products displayed on this Site currently available or will necessarily be available in all of Nauras stores.

Nauras reserves the right to change the style, design and colors of Nauras products without prior notice.

The information that Nauras publishes on the World Wide Web could contain references to Nauras products, initiatives and services or to products, initiatives and services of its subsidiaries, which may not be available or announced in your country. Such references do not imply Nauras’ intention to announce such products, initiatives and services in your country.

As such, you are invited to consult Nauras’ local representatives from time to time concerning the products, programs and services which are available in your country.

Online purchases

I. Payment method

We accept Visa and MasterCard issued from banks within the GCC and all payments will be made in United Arab Emirates Dirham.

Orders completed with credit cards will not be charged any additional fees.

Rest assured, your card details will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our site.

We will not bill you for your purchase before your items have been shipped to the address provided by you.

II. Order acceptance and pricing


Nauras reserves the right to refuse or cancel any order for any reason at any given time, irrespective of whether such orders has been confirmed and your credit card charged.

You further acknowledge that in the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel you order and notify you of such cancellation.

As such, we reserve the right to request additional verifications or information, including but not limited to phone number and address, before we accept the order.

Will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

III. Delivery


We will deliver your order via Aramex and we therefore offer delivery services according to Aramex’s delivery territories in the UAE. Should your delivery address fall outside Aramex’s delivery territory then we will kindly ask you to pick up your order from your nearest Aramex courier company office. 

Your items will be delivered between 24 and 72 hours of your order being placed.

Will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

IV. Returns


In the unlikely event that your order is not delivered on time, or if you are unsatisfied with your purchase for any reason, please contact Nauras customer service at service@nauras.com, call us at (+971) 2 6272908 or visit one of our store across the country within 14 days from the date of purchase to return or exchange any items or cancel an order in case of untimely delivery.

We are happy to exchange or refund any item returned to us in its original unused condition, with an original receipt within 14 days from the dates of purchase.

We will refund you in the same method you originally paid in.


You may not assign the Terms or any of your rights or obligations under the Terms without Nauras’ express written consent. The Terms inure to the benefit of Nauras’ successors, assignees and licensees.

To contact us with any questions or concerns in connection with these Terms or the Site, or to provide any notice under these Terms to us please refer to our Contact Us page.


Any claim or cause of action you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arose.

The failure of Nauras to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

The invalidity of any term, condition or provision in these Terms shall not affect the enforceability of those portions of the Terms deemed enforceable by applicable courts of law.

Applicable law and jurisdiction

These Terms shall be governed by, construed and enforced in accordance with the laws of the UAE without giving effect to any conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively by an appropriate court of law in the UAE.


Nauras may terminate this Agreement and deny you access to the Site at any time, immediately and without notice, if in Nauras' sole discretion you fail to comply with any provision of these Terms.

Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

Furthermore, you accept that Nauras shall not be liable to you or to any other person as a result of any such suspension or termination.

Validity of the Terms

If there is any conflict between these Terms and specific terms appearing elsewhere on the Site (including local or regional rules) then the latter shall prevail.

If any of these Terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms and the remaining Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

Contact us

Please feel free to call us for any questions, comments or concerns on xxx, our staff will be happy to help you any day of the week between 09:00 until 22:00.

You can also drop us an email by writing to info@naurasonline.com and we will reply within 48 hours.

Privacy Policy

Nauras respects the privacy rights of those who view the Site or make any contributions to the site and recognizes the importance of protecting the information so collected. We will keep all of the personal details of our customers and those who view and or contribute to the Site on a secure server at all times.

By submitting data to us or any third party mentioned in this Privacy Policy, you consent to our use of your data in the manner set out in this Privacy Policy.

I. What we collect


We will collect information and use it to process your order on the Site and to provide you with other services and information offered through the Site. In pursuance of this, we may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

II. Why we collect


We will use the information you provide to for the following purposes:

  • To administer this Site;
  • To administer your account with us;
  • To verify and carry out financial transactions relating to any order(s) you make for products listed on the Site;
  • For statistical purposes to improve this Site and its services to you. Please note that any information provided by you in surveys or opinion polls will remain anonymous unless agreed otherwise;
  • To identify visitors on our website;
  • To serve the Site content to you;
  • To improve the layout and/or content of the Site and to customise it for users;
  • To audit any downloading of data from the Site;
  • If you agree, to notify you of products or special offers that may be of interest to you, however, you will be able to unsubscribe from our mailing list at any time; and
  • If you agree, to send you information by post or email, however, you will be able to unsubscribe from our mailing list.

III.  How we use it


If you agree, your phone number may be used for notifications regarding order status and announcements of latest deals and campaigns.

If you agree, your email address may be used to notify you of products, special offers, or other information.

Payments that you make through the Site will be processed by our agent. You undertake ensure that the information provided to us or our agent, via the Site or otherwise, is accurate and up to date. 

We assure you that any credit card and/or debit card details or information that you provide to us for the purpose of making a transaction for any products on the Site will NOT be stored, sold, shared, rented or leased to any third parties.

We may also collect and store additional information for the purpose of conducting market research and ultimately improve the Site to you. Such information includes but is not limited to, the browser used to access the Site, the specific pages viewed on the Site, your IP address, the URL of any site that referred you to the Site, the time and date of your visit to the Site, and how much information has been stored (“Log Information”). This Log Information will be kept private against any third parties.

IV.  Third parties


The data provided by you, including but not limited to your email address (but excluding any Log Information), may be disclosed to third parties, including our commercial partners, authorized suppliers and couriers, our agents, any subcontractors and other member companies of Nauras Group, in the UAE and abroad.

Furthermore, we may also share information with third parties for the purpose of fraud protection and credit risk reduction.

Disclosing your data to the abovementioned parties will be limited to the uses set out in section one of this Privacy Policy. We will not share your personal details to third parties for any other purpose unless we have obtained your prior consent or if such disclosure is necessitated by law.

Please note that we are not responsible for the privacy policies of third parties to whom we transfer your data in accordance with our Privacy Policy.

V. Cookies


Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. There are two different kinds of cookies: session cookies, which are not stored in a persistent form on the user's computer and disappear when the browser is closed; and persistent cookies, which are stored on your data carrier for a longer period of time or, in some cases, permanently.

We only use session cookies, which are necessary to enable the Site to be explored safely and effectively. The session cookies used on this Site avoid resorting to other IT techniques which are prejudicial to the confidentiality of the users' surfing and do not enable the user's personal identifying data to be acquired.

VI. Social plugins


The Site uses plugins for the following social networks (the “Social Networks”):

  • www.facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with the Facebook logo.
  • www.twitter.com, operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco CA 94107, USA ("Twitter"). The plugins are marked with the Twitter logo.
  • www.linkedin.com the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA ("LinkedIn"). The plugins are marked with the LinkedIn logo.

When you visit a webpage on the Site which contains the abovementioned plugins, your browser will connect to the Social Networks’ respective servers. The Social Networks will thereby receive information about your browsing activity on the Site, including but not limited to your IP address.

This connection will occur irrespective of whether you have an account with the Social Networks.

If you are a member of any of the Social Networks and you are logged into your Facebook/Twitter/LinkedIn account, then your visit on the Site can be assigned to such account.

If you interact with the plugins, by for instance leaving a comment, the corresponding information is transmitted from your browser directly to the relevant Social Network.

Please note that we have no influence over the extent of data collected or how it is stored or used by the Social Networks, we therefore direct you to the their respective privacy policies.

Your rights

You have the right to be informed, at any time, of any personal data that is available to Nauras and how such data is used. Should you have any such queries or comments, please contact the management of Nauras at info@naurasonline.com